Android Setup Method

NAVIGATE

We guide you through the eSIM setup method on Android step by step.
It is divided into two: settings to do before departure and settings to do after you arrive. Please follow the steps below to set it up.

What to Prepare

An eSIM-compatible Device
An Internet Connection
QR Code

How to Set Up Your eSIM (Android)

Before you leave

STEP 1～9

After you arrive

STEP 10～14

Precautions When Downloading the eSIM

Only unlocked smartphones can be used.
The QR code can be used only once.
A QR code that has been installed once cannot be downloaded again.
Please install in a location with good reception where data can be used.
Please note that closing the screen during installation or switching to another app may stop the download partway and cause it to fail.
Do not delete an installed eSIM before you start using it.

Settings to Do Before Departure (Android)

STEP1

From the "Settings" app on your Android device, tap "Network & internet".

STEP2

Tap the plus (+) button next to "SIMs".

STEP3

Tap "Download a SIM instead?".

STEP4

Tap "Next".

STEP5

Load the QR code.
Note: If the camera is broken, you have no other device, or the printout was not ready in time, go to the next page

STEP6

Tap "Download".

STEP7

Tap "Settings".

STEP8

Tap the eSIM you downloaded.

STEP9

If you haven't departed yet, tap "Cancel" on the "Use SIM" screen to leave the line off. If you want to start using it as soon as you arrive at your destination, tap "Yes".

Can't scan the QR code? (your camera is broken, you have no other device, or the printout wasn't ready in time)
Note: Continued from STEP5

On the QR code scanning screen, tap "Need Help?".

Tap "Enter it manually", then enter the "SM-DP+ Address" and "Activation Code" listed in the email.

Settings to Do After You Arrive (Android)

STEP10

From "Settings" on your Android device, tap "Network & internet".

STEP11

Tap the plus (+) button next to "SIMs".

STEP12

Tap the eSIM you downloaded.

STEP13

Turn on "Use SIM".

STEP14

Enable "Mobile data" and "Roaming" for the eSIM.

Troubleshooting

1. Signal shows 5G but I can't connect

Please try switching voice + data communication to 4G with the following steps and connecting.
1. Tap "Settings" → "Network & internet" → the plus (+) button on the "SIM" page in order
2. Tap the eSIM line in the "SIM" field
3. Tap "Preferred network type"
4. Tap "4G or LTE (recommended)"

2. A message appears saying the eSIM cannot be added (This code is no longer valid. Contact your carrier for more information.)

Note: The QR code can be used only once. This error occurs on the second and subsequent uses. In most cases the download has already been completed, so please tap the plus (+) button on the "Network & internet" → "SIM" page to check.

3. Cannot open the internet

Please check that both mobile data and data roaming for the eSIM are ON.

Set up in just 3 minutes with — ready to use in over 125 countries and regions!

Get an eSIM you can use right away, wherever you go!

Buy an eSIM