Frequently Asked Questions

eSIM setup and troubleshooting tips,
organized in FAQ format

eSIM Basics

What is a (travel) eSIM?

How to check eSIM compatibility

eSIM Setup

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Frequently Viewed Questions

What is an eSIM?

Where can I find the QR code?

I added an eSIM, but I cannot connect to the network.

I cannot scan the QR code. What is the cause?

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Before You Buy

What is an eSIM? What is activation?

Plans & Contracts

Carriers, tethering, and more

eSIM Setup & Connection

QR code scanning and APN setup

Connection Issues

No connection or slow speeds

Changes, Cancellations & More

Plan cancellations, options, and more

Frequently Viewed Questions

What is an eSIM?

Where can I find the QR code?

I added an eSIM, but I cannot connect to the network.

I cannot scan the QR code. What is the cause?

Activation failed.

What should I do if there is no improvement?

[Android] Unable to connect to the Internet

About eSIM - Setup Support

eSIM Basics

What is a (travel) eSIM?

How to check eSIM compatibility

eSIM Setup

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