What should I do if there is no improvement?

Please check the information below and contact support.

Support Email Address: info@cross-esim.com

① Details provided at the time of application: 　

Full name 　

Email address 　

Emergency contact number (optional)

② Device used (e.g., iPhone 15, Galaxy S23, etc.)

③ Country of use (e.g., South Korea, Taiwan, USA, etc.)

④ Display status (e.g., No Service, SOS, 4G displayed, 5G displayed, etc.)

⑤ Error screen (screenshot)

⑥ Settings status (e.g., eSIM on, Data Roaming on, APN entered, etc.)

⑦ QR code status (e.g., Not yet scanned / Scanned / Deleted)