Changes, Cancellations & More

Back

Search by Keyword

FAQ About "Changes, Cancellations & More"

Q

I accidentally deleted my eSIM profile.

Q

What should I do if there is no improvement?

Q

[iPhone] Please tell me the steps to rename a downloaded eSIM.

Q

[Android] Please tell me the steps to rename a downloaded eSIM.

Q

Will I receive a refund if I cancel?

Q

I haven't received an email after making a purchase.

Q

What are the support center's business hours?

Browse by Topic

Before You Buy
What is an eSIM? What is activation?

Plans & Contracts
Carriers, tethering, and more

eSIM Setup & Connection
QR code scanning and APN setup

Connection Issues
No connection or slow speeds

Changes, Cancellations & More
Plan cancellations, options, and more

About eSIM - Setup Support

eSIM Basics
What is a (travel) eSIM?How to check eSIM compatibility
eSIM Setup
iOS SetupAndroid Setup

If this didn't resolve your issue

If you have questions or the existing FAQs didn't help, please contact us using the form below.

Contact Form

Available 24 hours
We will reply within 3-4 business days