Connection Issues

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FAQ About "Connection Issues"

Q

I added an eSIM, but I cannot connect to the network.

Q

What should I do if there is no improvement?

Q

[Android] Unable to connect to the Internet

Q

What are the support center's business hours?

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Before You Buy
What is an eSIM? What is activation?

Plans & Contracts
Carriers, tethering, and more

eSIM Setup & Connection
QR code scanning and APN setup

Connection Issues
No connection or slow speeds

Changes, Cancellations & More
Plan cancellations, options, and more

About eSIM - Setup Support

eSIM Basics
What is a (travel) eSIM?How to check eSIM compatibility
eSIM Setup
iOS SetupAndroid Setup

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