eSIM Setup & Connection

Where can I find the QR code?

I added an eSIM, but I cannot connect to the network.

I cannot scan the QR code. What is the cause?

Activation failed.

"Activating..." is displayed.

Even though I set up the eSIM, the device is still using the original SIM for data.

What should I do if the message "Unable to set up eSIM""Unable to add eSIM" appears?

A message appeared stating that the mobile plan could not be added.

[iPhone] Is there a way to download an eSIM if my camera is broken, I don't have another device, or I couldn't print out the necessary materials in time?

[Android] Is there a way to download an eSIM if my camera is broken, I don't have another device, or I couldn't print out the necessary information in time?

[iPhone] I have multiple eSIMs and can't tell which one I purchased.

When should I scan the QR code?

When is the eSIM contract end date?

I plan to travel to Singapore and Malaysia and purchase the "Asia Tour" plan, which includes Japan. If I configure the settings while still in Japan, does the service period only begin once I start using it after arriving at my destination?

How is the usage duration for the eSIM calculated?