I added an eSIM, but I cannot connect to the network.

Connection is not possible outside the country of purchase.

If you cannot connect while in the country of purchase

① Ensure the correct eSIM is selected, then turn on Data Roaming to use the service.

Restart your device or toggle Airplane Mode (turn it off and then on again) to re-establish a signal.

Please refer to the included instruction manual for the settings to be configured upon arrival at your destination.

② Try connecting by switching Voice & Data to 4G using the steps below

1. Tap "Settings" > "Mobile Data" > "Mobile Data Options

2. Tap the line you wish to use under the "SIMs" section

3. Tap "Voice & Data"\ 4. Tap "4G"