Even though I set up the eSIM, the device is still using the original SIM for data.
Your mobile data connection may still be set to the original SIM.
① Select "Mobile Data" and choose the eSIM.
② "Allow Mobile Data Switching" – Recommended: Off.
③ Primary/Secondary Line Names – Confirm which one is the eSIM.
④ Data Roaming – Please enable this only for the eSIM.
Browse by Topic
Before You Buy
What is an eSIM? What is activation?
Plans & Contracts
Carriers, tethering, and more
eSIM Setup & Connection
QR code scanning and APN setup
Connection Issues
No connection or slow speeds
Changes, Cancellations & More
Plan cancellations, options, and more
About eSIM - Setup Support
eSIM Setup
If this didn't resolve your issue
If you have questions or the existing FAQs didn't help, please contact us using the form below.
Contact Form
Available 24 hoursWe will reply within 3-4 business days
