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Before You Buy
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Please explain the process from purchase to the start of use.

Once payment is complete, we will typically email you the QR code required for setup within about five minutes.

Please install the eSIM by following the instructions provided in the email.

You will be able to access the internet once you activate the eSIM after arriving at your destination.

Related FAQs

Q

Is it possible to purchase it on the day of departure?

Q

Can I specify the start date at the time of purchase?

Q

Can I change my plan after purchasing?

Q

Can I add more data to the eSIM I purchased later?

Q

I haven't received an email after making a purchase.

Browse by Topic

Before You Buy
What is an eSIM? What is activation?

Plans & Contracts
Carriers, tethering, and more

eSIM Setup & Connection
QR code scanning and APN setup

Connection Issues
No connection or slow speeds

Changes, Cancellations & More
Plan cancellations, options, and more

About eSIM - Setup Support

eSIM Basics
What is a (travel) eSIM?How to check eSIM compatibility
eSIM Setup
iOS SetupAndroid Setup

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